Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
With David Pultorak
Liked by 1,988 users
Duration: 1h 34m
Skill level: Intermediate
Released: 10/21/2019
Course details
The Putting ITIL® Into Practice series is designed to help ITIL® Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations implement ITIL®. This course introduces the seven ways framework for applying ITIL® Foundation concepts, with all new content for ITIL® 4—the version that brings IT service management concepts into the cloud-based era. Instructor David Pultorak covers how to apply the topics covered in ITIL® 4 Foundation: the four dimensions of service management, the ITIL® service value system, ITIL® guiding principles, service value chain activities, and ITIL® service management practices. In each chapter, David provides tips for moving concepts into practice. He helps you think through dos and don'ts and provides valuable references and resources for learning more.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Alisha Khatun
Alisha Khatun
Technical service trainee at Fujitsu (bilingual-Japanese).JLPT N4 certified.Pursuing JLPT N3.
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Isaac Mahlaba
Isaac Mahlaba
Information Technology Support Team Lead | BSc System Eng| NQF 6 Banking |
Contents
What’s included
- Test your knowledge 8 quizzes
- Learn on the go Access on tablet and phone
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