From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Process owner and process manager

Process owner and process manager - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Process owner and process manager

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- [Instructor] For each of the processes ITIL specifies, some key application questions include is there any identifiable owner for the process? Is the process owner ensuring that the process is achieving its prescribed outcome, that sufficient resources are supplied to support the process, and that there is continual improvement? Is there a process manager or managers responsible for facilitating the process, monitoring and reporting on its progress? Do process managers ensure required activities are carried out efficiently and that people have the resources they need to do so? Are they monitoring and reporting on process performance and identifying improvements continually? With concept of process owners and managers, we'll apply the second way, enlighten and empower people, here. List the 26 service management processes. For each, list the process owners and managers. Note if unknown. Finding the owner for each should be a clear action item here where there are unknowns. Where they…

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