List some strategies for preparing to pass the exam.
- [Instructor] Let's cover Exam Prep Options…for Learning ITIL.…First, we have traditional classroom training,…which can be ideal when you want to get…the whole system in a room.…Or an important outcome is getting a group of people…to get it, the what and why of ITIL, together.…The same goes for virtual instructor-led training.…Which is live online synchronous training…where the instructor can be remote from learners…or in a central location with some of the learners…or others joining remotely via a web conferencing software.…Both of these options are also great…for making sure people get started,…continue, and finish together.…
The downside of these modalities tends to be cost.…They're typically much more expensive…than self-directed alternatives.…Keep in mind that cost is just one factor.…Training ethicacy is important too.…Some people really like hard copy books.…They learn better from them…and part of that's being able to annotate and highlight…the hard copy which helps engrain learning.…Also, hard copy can be great for later reference.…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.