From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Practices

Practices - ITIL Tutorial

From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Practices

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- [Instructor] There are many specific practices that individuals and organizations have found that help them in their DevOps journey. Here's the 10 cited by James Wickett and Ernest Mueller in their lynda.com course DevOps Foundation. ICS, or Incident Command System, is a method of dealing with major incidents that feature self-similar organizational units, self-organizing to quickly and effectively coordinate efforts across teams and scale up and down and evolve as the incident changes in scope, scale, and focus. Adapting ICS for the DNA of your major incident management and IT service continuity processes is kind of a no-brainer for enterprise IT shops because ICS was born and bred to scale massively up and down. I've included a link to Brent Chapman's presentation, Incident Command System for IT: What We Can Learn from the Fire Department. It explains how Incident Command works in the real world of emergency services and explains how the same process can work for IT. The DevOps…

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