From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

People, process, products, and partners

People, process, products, and partners - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial

People, process, products, and partners

“

- [Instructor] If there were an ITIL tattoo, this would be it: People, Process, Products or technology, and Partners, or suppliers. This is perhaps the easiest of all ITIL constructs to get value out of nearly every minute of every day. Here's how to do it applying the fourth way, improve moments of truth. When you're in your next meeting or conversation about a project, a risk, a change, or an incident or problem, ask yourself which bucket or buckets of these four P's is this conversation in and which bucket or buckets are being skipped or treated too lightly, representing a risk or missed opportunity? For example, say you're discussing a project and 99% the conversation is around the technical specs of the project. What about the people bucket? What about knowledge transfer, training for the service desk, et cetera? What about the suppliers? Do they need to be trained? I am serious when I say that you can add value in every single interaction if you simply click through these four…

Contents