From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Key principles and models

Key principles and models - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Key principles and models

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- [Instructor] Your ITIL Foundation course covered the Key Principles and Models shown here, as indicated in the ITIL Foundation syllabus. Value creation through services. Do you remember utility plus warranty equals value? People, processes, products, and partners, the four Ps. The five aspects of service design. Do you recall that the design of services is only 1/5 service design? The CSI approach. What's the vision? Where are we now, and so on. CSFs and KPIs, you know, critical success factors and key performance indicators. Baselines, that is, snapshots for reference and for restoral. And technology, process, and service metrics, the three types of metrics we gather for service management. How do you go about applying these key principles and models as an individual, team, or organization? That's what we'll cover next.

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