List and describe the service transition processes, including: change management, change evaluation, transition planning and support, release and deployment management, service validation and testing, service asset and configuration management, and knowledge management.
[Instructor] Now let's review…the seven ITIL V3 Service Transition phase processes…starting with transition planning and support.…Transition planning and support…is about ensuring that the requirements…of service strategy encoded in service design…are effectively realized in service operation.…By coordinating and planning the resources required…to successfully deliver new and change services…into the production environment.…Change management is about minimizing…the business disruption of changes ensuring we can answer…the question what changed and getting customers the changes…they need quickly with quality and continuous improvement.…
Service asset and configuration management…is about ensuring a logical model of the IT infrastructure…that correlates IT services, assets and IT components…is defined, controlled and maintained…and kept accurate as a source of information…for fact-based management of IT services and to comply…with corporate governance requirements.…Release and deployment management…is about ensuring releases that is sets of related changes…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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