List and describe the service design processes, including: design coordination, service catalogue management, service-level management, capacity management, availability management, IT service continuity management, information security management, and supplier management.
- [Narrator] Now let's have a look at…the eight service design processes.…Starting with design coordination.…Design coordination is about ensuring consistent…and effective design of new and changed IT services.…Service management information systems, architectures,…technology, processes, information and metrics.…By orchestrating all service design activities,…processes, and resources.…Service Level Management is about…keeping the pay-the-bills customers…satisfied with our services,…by knowing what services we provide…and what they look like when they're done right,…including service levels and costs.…
By making only commitments we can consistently keep,…and by systematically managing…customer expectations and perceptions.…Service Catalog Management is about ensuring…a single source of consistent information…is available on all agreed services,…by producing and maintaining a current and accurate…service catalog that's widely available…to those who prove to access it.…Availability Management is about maintaining…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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