Outline the ITIL® v3 certification scheme.
- [Presenter] Here is the ITIL V3…or 2011 Edition Certification Scheme…which was launched in 2007, revised in 2011 for clarity,…and it's valid through Q2 2020.…It's based on a point system and made up of five levels.…Foundation, Practitioner, Intermediate, Expert, and Master.…You accumulate points and achieve each level…by taking the associated certification examination.…When you reach 22 points,…you've earned the ITIL Expert designation.…Let's have a look at these levels.…The Foundation level focuses on knowledge…and comprehension to provide a good grounding…in the key concepts, terminologies,…and processes of ITIL V3.…
This is the level that the vast majority…of ITIL V3 certificate holders achieve.…The Practitioner level is positioned…as what to take after ITIL Foundation.…It's an optional course with a heavy emphasis on learning…and applying Continual Service Improvement principles.…Interestingly, it does not reference…what was learned in the ITIL Foundation course.…If you're looking for a,…how do I apply ITIL Foundation concepts course,…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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