Compare the ITIL® v3 26 processes and 4 functions to the ITIL® 4 34 practices, 18 of which are covered at the foundation level. Explain what is new and different with ITIL® 4.
- [Instructor] Here we see for reference…the five ITIL V3 lifecycle phases,…Strategy, Design, Transition, Operation, and Improvement.…And the 26 processes and four functions…that fell under them in ITIL V3 in 2011 edition.…ITIL Four defines processes just as ITIL V3 did,…as a set of interrelated or interactive activities…that transforms one or more defined inputs…and turns them into defined outputs…to a defined sequence of actions and their dependencies.…A function you may recall is an organization or department.…
ITIL Four repositions a subset…of what were called processes and functions…in ITIL V3 with what ITIL Four calls management practices.…Let's have a look at these.…A management practice is a set…of organizational resources designed…for performing work or accomplishing an objective.…ITIL Four includes 34 management practices,…divided into three categories shown here.…General, service, and technical.…As you can see, ITIL Four includes…14 general, 17 service, and three…technical management practices.…
The source of these practices are as follows.…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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