List and define some of the key terminology in ITIL® 4. List and describe the seven ITIL® 4 guiding principles: 1. Focus on value 2. Start where you are 3. Progress iteratively with feedback 4. Collaborate and promote visibility 5. Think and work holistically 6. Keep it simple and practical, and 7. Optimize and automate.
- [Instructor] Here we cover the core terminology of ITIL 4.…I've put terms directly held in common with V3…in highlight for your reference.…Let's have a further look at these.…ITIL 4 introduces seven guiding principles.…One: Focus on value.…Two: Start where you are.…Three: Progress iteratively with feedback.…Four: Collaborate and promote visibility.…Five: Think and work holistically.…Six: Keep it simple and practical.…And seven: Optimize and automate.…A guiding principle is a universal and enduring maxim…that guides an organization…across changing time and circumstances.…
You could think of each as a North Star guiding light…that informs millions of decisions and actions…every day in organizations.…If you've taken the ITIL Practitioner course…or read the book,…you'll see that the ITIL 4 guiding principles have been…adapted from the nine principles…included in the practitioner materials,…but as shown here, were reduced from nine to seven…with collaborate and be transparent…combined into collaborate and promote visibility…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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