List and describe the 5 components of the service value system: guiding principles, governance, service value chain, practices, and continual improvement.
- [Voiceover] For service management to function properly,…it needs to work as a system.…ITIL 4 introduces the Service Value System, or SVS.…The key inputs to the system are opportunity and demand,…and the key output is value for customers…and other stakeholders.…The ITIL SVS describes how all the components…and activities of the organization work together…as a system to enable value creation.…Let's have a look at the five components…of the ITIL 4 Service Value System.…The seven ITIL guiding principles are recommendations…that can guide an organization in all circumstances,…regardless of changes in its goals, strategies,…type of work, or management structure.…
We'll detail those in a later video.…Governance is the means by which an organization…is directed and controlled.…Governance activities enable organizations…to continually align their operations…with the strategic directions set by the governing body.…The service value chain is a set…of interconnected activities that an organization performs…to deliver valuable product or service to its consumers…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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