List and describe the six service value chain activities: plan, improve, engage, design and transition, obtain/build, and deliver and support.
- [Instructor] The ITIL V3 service life cycle…of strategy, design, transition, operation,…and improvement, shown here, is replaced in ITIL 4…with the service value chain.…As you can see, in ITIL 4, the service value chain…has activities arranged in six parts.…The ITIL 4 value chain plan is roughly equivalent…to the ITIL V3 strategy phase.…Improve matches ITIL V3's continual…service improvement phase.…Engage is new, and reflects an emphasis…on customer and user experience.…Design and transition and obtain/build…are roughly equivalent to the design and transition phases…in V3, and deliver and support is roughly equivalent…to V3's service operation phase.…
Let's take a minute to drill down…into each of these activities.…Here, we see the purpose of the first…service value chain activity, plan,…where we all get on the same page around vision,…status, and improvement direction for products and services…in the four dimensions, remember those?…Organizations and people, information and technology,…partners and suppliers, and value streams and processes.…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.