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ITIL® 4: 18 practices, part 2

ITIL® 4: 18 practices, part 2: Learning ITIL®
ITIL® 4: 18 practices, part 2: Learning ITIL®

List and describe some of the 18 ITIL® practices in ITIL® 4: 10. Service configuration management 11. Deployment management 12. Continual improvement 13. Change control 14. Incident management 15. Problem management 16. Service request management 17. Service desk, and 18. Service level management.

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Skill Level Beginner
1h 19m
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Skills covered in this course
IT Help Desk IT ITIL

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