List and describe some of the 18 ITIL® practices in ITIL® 4: 10. Service configuration management 11. Deployment management 12. Continual improvement 13. Change control 14. Incident management 15. Problem management 16. Service request management 17. Service desk, and 18. Service level management.
- Here are the second half…of the 18 ITIL 4 foundation level practices.…Knowing how deployment management…has been separated in ITIL 4 as a practice for deployment…where in V3 it was combined…in the Releasing Deployment Management Practice.…Let's have a look at these remaining nine…of 18 ITIL 4 foundation level practices.…Practice number 10 in ITIL 4…is Service Configuration Management…which is roughly analogous to the ITIL V3 service asset…in the Configuration Management process.…The idea here is that you can manage the components…of your services by fact…because you have accurate and up to date…and detailed enough information on those components…including their useful details…and how they relate to other components in your services.…
ITIL 4 Practice number 11 is Deployment Management.…Which is roughly analogous to the deployment portion…of the ITIL V3 Release and Deployment Management process.…This breakout of deployment from release…honors the DevOps practice of continuous deployment,…continuous integration, continuous testing…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.