List and describe some of the 18 ITIL® practices in ITIL® 4: 1. Information security management 2. Relationship management 3. Supplier management 4. Availability management 5. Capacity and performance management 6. IT asset management 7. Service continuity management 8. Monitoring and event management, and 9. Release management.
- Here we have the first nine of 18 practices covered…at the ITIL 4 foundation level.…Note that while all of these things you see here are…repositioned from processes and functions in v3 to…practices in ITIL 4, the only thing really different here…is IT asset management.…Let's have a look at each of these.…First we have Information Security Management…which corresponds to the…Information Security Management process in ITIL v3.…Security management involves protecting the…confidentiality, integrity,…and availability of your information assets.…Where confidentiality is protecting them from bad actors,…integrity is about protecting them from being damaged by,…for example, a hacker randomizing the first and last names…of your customer list.…
Availability is about ensuring there's no denial…of access to them for people who should have access.…ITIL 4 practice number two is Relationship Management,…which extends the related ITIL v3 process of…Business Relationship Management to include…relationships with all stakeholders, including…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
IT Service Management: ISO20000with Suzanne Van Hove4h 50m Advanced
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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