From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Application management

Application management - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Application management

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- [Instructor] Applications management is the function or department that both develops and supports applications through their lifecycle, quite the DevOpsy concept coming from ITIL Circuit 2007. Application management stands in contrast of traditional application development, which is project-oriented and focused on functional requirements and not operational oriented, focused on having a health model and non-functional requirement, you know, the -ilities like availability, capacity, and so forth. Let's apply the first way here, enact and enable outcomes. Your ITIL foundation course lists the objectives for the application management functions shown here. For your application management function, rate it against how well it is achieving these objectives. If you don't know how well it's doing in any area, one action you could take is to find out. Also, is there anything within your circle of influence you can do to improve achievement against these objectives, however small? The…

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