IT Service Management Foundations: Measures and Metrics
With Jason Dion
Liked by 637 users
Duration: 1h 36m
Skill level: Intermediate
Released: 11/16/2020
Course details
Every organization uses metrics and measurements to determine where they are, and where they want to be. But do you know how to create these metrics and properly measure them to drive actions across your organization? In this course, learn why you should start with the overall organizational vision when developing metrics; how to create proper objectives and measure them using indicators; and how to pick the right metrics to measure what matters. Using standard terminology and best practices from the ITIL® framework, instructor Jason Dion goes over the five types of measures used to track progress. He covers various measurement models, such as the planning and evaluation model, the balanced scorecard, and the organizational improvement cascade. Plus, learn about the assessment methods commonly used in today's digital organizations.
This course was created by Dion Training, an Accredited Training Organization for ITIL® by PeopleCert on behalf of Axelos. ITIL® and the Swirl logo are registered trademarks of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved. We are pleased to offer this training in our library.
This course was created by Dion Training, an Accredited Training Organization for ITIL® by PeopleCert on behalf of Axelos. ITIL® and the Swirl logo are registered trademarks of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved. We are pleased to offer this training in our library.
Skills you’ll gain
Meet the instructor
Learner reviews
-
-
Yehia Taqsira
Yehia Taqsira
Chief Information Officer (CIO) | Improve YOUR business performance by enhancing the decision-making process to ensure GROWTH and sustainability in…
-
Galina Cvetkova
Galina Cvetkova
Operations Services - Services Management - Reporting Manager at DXC Technology
Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 4 quizzes
- Learn on the go Access on tablet and phone
Similar courses
Download courses
Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.