From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Five aspects of service design - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Five aspects of service design

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- [Instructor] Your foundation course mentions the five aspects of service design shown here. Your instructor may have told you service design is kind of misnamed. It actually should be called something like design for service management, because only one out of the five aspects of service design, the first one, is the design of a service. So what else gets designed? You can see it here, tools, architectures, processes, and measurement and metrics. Think about it, this stuff doesn't just fall out of the sky, it had to come from somewhere and get designed somewhere. So what's an example of how we can apply the five aspects of service design? In this case, let's apply the fifth way, root out variation and dependencies, as an example. Here's how. Make a table with columns for your services, for your tools, for your architectures, for your processes, and measurement methods and metrics. Just getting this down on one place is useful. Make note of where there is fit and split between each. For example, where some services have measurement metrics and others do not, where some processes are applied to only some architectures, and so on. Weigh these and pick one to work on.

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