From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Enact and enable outcomes

Enact and enable outcomes - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Enact and enable outcomes

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- [Dave] ITIL Foundation covers the concepts of what a service and service management are. It specifies key terminology and principles and models to learn, it then covers processes, functions, or departments, and roles in service management, and then provides some guidance on the use of technology and automation in doing service management. How does this relate to outcomes? Well, as an individual, for your team and for your organization overall, are these things in a known good state? And if not, are there efforts being made by individuals, teams, and the organization as a whole to get them there? If so, you are in a virtuous cycle of applying ITIL Foundation concepts. The current version of ITIL calls things processes and functions, but back in the day, in ITIL V1, they used to call them, at times, disciplines. So, a key idea for applying ITIL Foundation concepts is to work to make sure you, your team, and the overall organization each know the key outcomes of ITIL and are taking…

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