From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Continual service improvement (CSI)

Continual service improvement (CSI) - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Continual service improvement (CSI)

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- [Instructor] What is the quality of your services, your processes, your functions, your service management capabilities? How are you at setting and hitting service level targets? Are you achieving good value for money in the eyes of key stakeholders? These are key questions for continual service improvement. The continual service improvement phase of the service lifecycle includes only one process, the seven step improvement process. What can you do as an individual, team, or organization to apply the ITIL foundation concept of the continual service improvement lifecycle phase? Here's one example, let's apply the first way here, enact and enable outcomes. From your continual service improvement phase, rate it against how well it is achieving this objective. If you don't know how well it's doing in any area, one action you could take is to find out. Also, if there anything within your circle of influence you can do to improve achievement against these objectives, however small? The…

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