From the course: Intro to Service Management with ITIL® 4
Join today to access over 22,700 courses taught by industry experts or purchase this course individually.
Continual improvement - ITIL Tutorial
From the course: Intro to Service Management with ITIL® 4
Continual improvement
- Continual improvement. So we've spent a lot of time going through each of the pieces of the Service Value System. In the last section, we covered the middle block, which was the service value chain. Now we're going to move to the lowest block, which is continual improvement. You'll notice here that it is called out in this purple block. Now, right above continual improvement, there's a block called practices. And practices are going to be the 34 distinct ITIL practices that we're going to cover throughout the course. And oddly enough, continual improvement is one of those 34. So why is continual improvement pulled out in the diagram as its own activity, shown here in addition to the fact that it's a practice? Well, it's because continual improvement is that important. In everything we do, we should always be trying to improve. So what is that definition? Well, the purpose of the continual improvement practice is to…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.