From the course: ITIL® Foundation 4 First Look
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18 ITIL® 4 practices, part 1 - ITIL Tutorial
From the course: ITIL® Foundation 4 First Look
18 ITIL® 4 practices, part 1
- [Instructor] Here we see for reference the five ITIL V3 lifecycle phases, Strategy, Design, Transition, Operations, and Improvement. And that 26 processes and four functions that fell into them in ITIL V3, 2011 Edition. ITIL 4 defines processes just as ITIL V3 did, instead of interrelated or interacted activities that transport one or more inputs and turn them into defined outputs through a defined sequence of actions and their dependencies. A function, you may recall, is an organization or department. ITIL 4 replaces the service lifecycle with the service value chain, and repositions a subset of were called processes and functions in ITIL V3 with ITIL 4 calls practices. Let's have a look at these. Here we see the 18 ITIL 4 practices. ITIL 4 uses the term practices instead of making the distinction of processes and functions found in ITIL V3 or 2011 Edition, and sites 18 practices versus the 26 processes and four functions of ITIL 2011 Edition. Also notice, that ITIL 4 replaces ITIL…
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