From the course: Learning XAI: Explainable Artificial Intelligence
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The need for XAI: Business
From the course: Learning XAI: Explainable Artificial Intelligence
The need for XAI: Business
- [Instructor] In this chapter, we will talk about why the explainability of AI systems will be important for businesses. Two of the core tenants of any successful business are accountability and trust. Customers and partners expect this from frontline workers in the store, factory, or warehouse through middle management all the way to the CEO and the board of directors. As AI systems start making more and more decisions that humans used to make, these tenants will be demanded of these systems as well. AI is now all around us. For consumer applications, it is embedded in things like Waze, Google Maps, Apple Maps, Siri, Alexa, Nest, Uber, Lyft, and so on. In the enterprise, it is already used in back office systems such as accounting, HR, training and education systems, as well as for marketing, health care, finance, cybersecurity, and a whole host of other applications. For industrial applications, maintenance and operations systems, manufacturing and factory control as well as design…
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