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Service request management

Service request management: Cert Prep: ITIL® 4 Foundation
Service request management: Cert Prep: ITIL® 4 Foundation

Explore the practice of supporting the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

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Skill Level Beginner
5h 48m
Duration
61,134
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Skills covered in this course
Network Administration IT and Hardware IT

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