Quality control in manufacturing

- [Instructor] Companies rely on business processes … to manufacture products and deliver services … to their thousands, if not millions of customers. … These customers expect those products and services … to be high in quality, but they also expect consistency. … When the bag of dog food you're purchasing … says that it's 40 pounds, you expect 40 pounds. … Still, not every bag of dog food … has exactly the same amount of dog food. … And sure, a 43 pound bag of dog food sounds like a good deal … but now, your expectations have shifted. … You'll always expect extra. … So, maintaining consistency is vital … to a company's longterm success. … So, how do you make thousands of bags of dog food each day … and ensure that they're all relatively consistent? … Most companies use statistics. … One common statistical quality control method … is referred to as SPC, statistical process control. … SPC often uses control charts to monitor quality … multiple times each day. … The control chart has a target amount, …