From the course: IT Service Desk: Service Management
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Next steps
- You've made it through a ton of information. Don't expect to apply all of your new knowledge right away. I'm sure you have more questions and are ready to get started on an action plan for your organization. In the exercise files I've provided a handful of tools, checklists, handouts, and resources to assist you in designing your next steps. Remember, this is a process of continual improvement. As your business needs evolve and change, so will your service management strategy. To keep up with the latest research and trends, you can visit HDI's website. You can also access specific resources related to the topics covered in the course there as well. Feel free to connect with me on LinkedIn and check out my other courses in the LinkedIn Learning Library. I hope the resources help you transform your service management strategy.
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.