From the course: Privacy Strategies for Business Leaders
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Incident response
From the course: Privacy Strategies for Business Leaders
Incident response
- [Instructor] No matter how comprehensive your data governance and how cross-functional your program, there will almost certainly be privacy incidents that you will need to manage and mitigate. These could range from improper data collection, data leaks by internal actors or external partners. These could be accidentally or willful. You could also have errors like data becoming inaccessible for customers who need it, or you might end up retaining data past agreed-upon timelines. Incident response is a critical portion of your privacy strategy for three key reasons. First, it is the most publicly visible aspect of your privacy program. Second, privacy incidents often lead to notifications and compliance requirements, so they require detailed reporting. And third, privacy vulnerabilities often span products, services, and geographies, so a privacy incident could be the fragrance before the flavor. You will want a team…
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