From the course: Critical Communications for IT
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Force field analysis, best practices, agile continual improvement, and regular practice and drills
From the course: Critical Communications for IT
Force field analysis, best practices, agile continual improvement, and regular practice and drills
- [Instructor] Here in Module 6, we'll focus on the levers We use to build our muscle memory through practices and drills. Now we go back to the CCC Model and focus on the levers that we use to get shared practices into muscle memory. This review includes a quick refresh on Force Field Analysis, best practices, continual improvement, and practice and drills. Here we get a better understanding of how we can assess the state of our resources and how to act on this information to improve our capability. Remember our moments of truth, which come up in each of the phases of a critical situation? For each of these moments of truth, do you know the players who will be critical to success? Do you know the internal and external factors that can add or detract from your capability? Do you know the state of the relevant resources that come into play in each moment of truth? Our levers to impact each indicator are the Force Field…
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