Good techs must be comfortable with the common documentation used by IT departments everywhere. From hardware inventory to network diagrams to the many policies used in the industry, techs should know when and how documentation comes into play.
I'm terrible at it and it's not something I enjoy, … however, if you want to be a good technician … you're going to have to deal with paperwork. … So the CompTIA A+ mentions some of the types … of different paperwork, … the documentation you need to know as I like to call it, … that you're going to be seeing on the exam. … This documentation is all over the place, … One thing that's going to be really important … are network topology diagrams, … at least that's what CompTIA calls it. … To me what we're talking about is how do you document … all of your computers and printers … and switches and routers and stuff like that. … Now there's a lot of different ways to document this. … In fact, there are companies out there, … like a company called SolarWinds … whose only job, well, they do more than this, … but inventory management is a big part of their job. … So one of the things they'll do … is you run this piece of software … and it'll go out and find all the computers. … Now there's a big question about how do you organize this? …
We are a CompTIA Content Publishing Partner. As such, we are able to offer CompTIA exam vouchers at a 10% discount. For more information on how to obtain this discount, please download these PDF instructions.