Join Suzanne Van Hove for an in-depth discussion in this video Services delivery processes: Part two, part of IT Service Management: ISO20000.
Welcome to the second part of the service delivery…process discussion.…In the previous module or the previous video, we looked at…service level management, service reporting and then…service continuity and availability management.…In this module, we'll finish up the final three processes…within service delivery, and so we'll look at budgeting…and accounting for IT services, capacity management and then…we'll conclude with the discussion around information…security management.…
At the end of this process, we are going to have an exercise…and again, I'm going to encourage you to take the time…to complete the exercise and learn from it a little bit to…make sure that you have a good understanding of the…concepts that are around the exercise, and we'll talk…to you about that when we get there.…So, let's go ahead and jump right into the next three…service delivery processes.…The first one that we want to do is Chapter 6.4…which is budgeting and accounting for IT services.…
So our key terms here is always going to be…
Skill Level Advanced
Q: The instructor mentions that the slide deck will be included in the course materials. I downloaded the exercise files, but I don't see the slide deck. Where is the slide deck?
A: Unfortunately, this is a recording of the live lecture and the materials referred to were give out to students in the room, but are not available for this experience.