Join Suzanne Van Hove for an in-depth discussion in this video Service design and transition, part of IT Service Management: ISO20000.
- Welcome to service design and transition.…This is our sixth video for the foundation course,…and in this section, we're going to look at chapter five…within The Standard,…and this is the design and transition…of new or changed services, and amazingly enough,…we're going to see the elements of PDCA…come up one more time.…So, let's look at the requirements here…for design and transition,…and we have a set of general requirements, 5.1,…on how to manage new or changed services.…
These general requirements focus strongly…on the requirement that nothing happens…without the authority of change management.…So, right away we see how important…the change management process is…to the ongoing service delivery,…as well as control of the SMS.…So, the change activities associated with…design and transition of new or changed services…is going to include the assessment, the approval,…the scheduling, and the reviewing of the success or failure…of that change, either a process or a service.…
Second process that is heavily focused on…
Skill Level Advanced
Q: The instructor mentions that the slide deck will be included in the course materials. I downloaded the exercise files, but I don't see the slide deck. Where is the slide deck?
A: Unfortunately, this is a recording of the live lecture and the materials referred to were give out to students in the room, but are not available for this experience.