From the course: IT Service Management: ISO20000
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Core concepts of quality frameworks
From the course: IT Service Management: ISO20000
Core concepts of quality frameworks
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Contents
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Introduction10m 27s
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Core concepts to IT service management30m 4s
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Core concepts of quality frameworks36m 23s
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Critical terms9m 22s
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Review: Exercise one8m 30s
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Service management system (SMS) general requirements33m 50s
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Service design and transition15m 11s
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