From the course: IT Service Management: ISO20000

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Control processes

Control processes

From the course: IT Service Management: ISO20000

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Control processes

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We're chapter nine and we have three processes that we want to describe and discuss. We have configuration management, change management and release and deployment. I know what data is being produced. I know what people have designed the service or is using the service. I know what documents are supporting the service, either an incident records or service level agreements and I know where the components are being stored in the data center. I really have an end to end view of a service in those seven types. Very, very powerful. Other information around the individual CI, it includes these attributes. Remember an attribute is a descriptor. So every CI would have a unique identifier. This could be an asset management tool number. Your organization may have little stickers that go on the laptop, desktop and it has a unique identifier for an asset management piece. We would have a description, a status of that CI, is it live, is it on order, is it doofed to be disposed. We might have a…

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