Find out what you should know before watching this course. It would be helpful if you have a basic understanding of purchasing products and services online.
- [Narrator] You do not need to know anything about eCommerce to take this course. We will go over the fundamentals of eCommerce in terms of what it is and how to secure eCommerce sites to protect the company and your customers. We are going to explore the basic types of connections to eCommerce sites, some of their weaknesses, and how to properly mitigate those risks to an acceptable operating level. The greatest obstacle that eCommerce has to overcome is gaining the trust of online customers. As I'm preparing for this class, it is 2am Eastern Time, and I just found a fraudulent charge on my credit card statement from an eCommerce transaction.
I am waiting for the police to call me back so I can file a police report, hoping that they will work with the local police of that city and state of the eCommerce online site to get the address of where the product is being delivered to, so they can go and investigate, and hopefully make an arrest. My hopes are that through this course you will be exposed to protective measures to help reduce this risk of happening to you, and, how to properly secure the data of your customers if you are operating an eCommerce website. Now back to the mission at hand.
If you have ever purchased anything on the Internet, then you have used eCommerce. Based on recent online business statistics, some companies have earned that trust by showing strong overall growth in eCommerce. eCommerce statistics report that retail eCommerce sales were $328.6 billion in 2015. Experts are forecasting that U.S. retail sales will nearly double to just over half a trillion dollars by 2019. Here were the top eCommerce sale projections by country in 2015, along with their sales percentages of growth over 2014.
China was projected to conduct $672 billion in web sales, which is 42.1% increase over 2014. The U.S. was projected to conduct $349 billion in web sales, which was 14.2% increase over 2014. Then following were the U.K., Japan, Germany, France, South Korea, Canada, Brazil, and Australia, all in double digit percentage growth over 2014.
Even with all this growth, many people deliberately limit the transactions they do online, because they don't fully trust the eCommerce process. They simply fear the security of their personal and financial information being processed, stored, and transmitted over the Internet. Their number one concern was security. So if security is the number one concern from a consumer's point of view, then it also ought to be the number one concern of an eCommerce business. So let's dig into this material to find out what we must do, so that we can relieve the fears of the consumer while implementing best security practices on the eCommerce business site.
Let's begin with gaining a clear understanding of what we mean when we say eCommerce.
This course was created and produced by Mentor Source, Inc. We are pleased to host this training in our library.