Join Lisa Bock for an in-depth discussion in this video What you should know, part of Learning VoIP and Unified Communications.
- [Instructor] This course is for network administrators, engineers, managers, students, and anyone with an interest in learning more about Unified communications and Voice over IP. No prerequisites are required. However, participants might benefit with some basic networking skills and terminology.
Lisa Bock compares the traditional Public Switched Telephone Network (PSTN) to VoIP, and discusses the framework and components necessary for VoIP to be possible. She reviews codecs, including characteristics such as bitrate and voice quality; protocols for setup, communication control, and data transport; and media gateways, signaling protocols, and intermediary systems such as translators and mixers. Lisa then reviews business integration and the importance of conducting a needs analysis and network assessment prior to implementation. Learn about the many value-added services UC can provide, such as integrating VoIP with email, billing, management software, and other customer management systems. Lisa wraps up with a discussion on how ensuring quality of service (QoS) in a VoIP network minimizes latency and jitter and the importance of VoIP security to prevent malware, impersonation, hijacking, and denial of service attacks.
- History and evolution of PSTN
- UC overview and components
- Gateways, including signaling gateways, translators, and mixers
- Integrating VoIP and UC into your business network