User education

- [Instructor] A lot can be done by the IT department…in terms of minimizing malware, but there is one group…of people that can do even more.…Companies that are effective at eliminating ransomware…and all types of malware have done it with the help…of the people that use the computers every day.…As every good HR person knows, the most helpful employees…are trained and developed employees.…If your non-technical employees are going to join your team,…you're going to need to educate them.…

Employees that use network devices as a part…of their job, should be taught how to recognize…suspicious attachments.…They need to know that it's okay to delete junk mail,…and they need to be shown the parallel…between their valuable proprietary information…and the genuine risks on the internet.…This user training is not a simple task,…and it isn't limited to the elements that are obvious…to the average technical employee.…It's not enough to tell the users to stop opening…suspicious email from people they don't know,…because the term suspicious is subjective,…