Learn about the Office 365 service health dashboard, which allows administrators to view the health of all services related to the Office 365 tenant.
- [Instructor] In this section, on Office 365 troubleshooting, we'll look at how to determine when a particular element of Office 365 isn't functioning and once we have that information, we can start to take corrective action. To make these determinations, we'll use something Microsoft refers to as the Service Health Dashboard. And also later on in this section, we'll look at some of the Windows Powershell commandlets you can use in order to retrieve information about the health of services in the Office 365 tenant.
So we start with an overview of the Service Health Dashboard. This allows Office 365 admins to view the health of services related to the tenant. It provides a snapshot of services like Exchange, like OneDrive, like SharePoint and services like Skype for Business among others. So, as we continue along in the lessons of this section, we'll investigate the components of the Service Health Dashboard in more detail. So for now, I just want to leave you for a reference and an ongoing overview of the topics that we explore in this section.
What you want to do is search for Office 365 service health. And we're looking for a support article that has this hyperlink. So, this is that support article that I just mentioned. I've got it opened up in Microsoft Edge here. In terms of actually accessing the Service Health Dashboard, which we will delve into in more detail as I mentioned, what you want to do is go over to the Admin center after you log on and then under Reports which is the section we dealt with in the previous chapter of this course, we want to click on Health.
And here under Health, you can see that there are three sections, Service health, Message center and Recently added. If you click on Service health, this is probably going to be one of the more straight forward sections of the three because what you should see here are a bunch of green check boxes most of the time and if you see a green check box that identifies a service as being healthy, well then, there isn't going to be any information to further review because, of course, the service is healthy.
If they are having some issues with a particular service, you'll quickly be able to see which service that is, give that service a click and then get more information. But as I said, we will continue looking at this Service Health Dashboard in more detail as we continue.
- Navigating the Office 365 reports dashboard
- Generating and interpreting usage, email, and auditing reports
- Generating and interpreting mail protection and mail hygiene reports
- Showing and hiding user-level detail information in reports
- Understanding the service health dashboard
- Monitoring Office 365 Health
- Retrieving data with the Management Pack
- Using PowerShell for Office 365
- Creating a service request
- Using the Remote Connectivity Analyzer, the Connectivity Analyzer tool, and the free/busy troubleshooter