From the course: Make IT Work in Your Business
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Technical training
- [Instructor] Now that we've discussed three elements of the human resources in the technical department, I want to give some time to a technical resource in the human resources department, training and development. Everyone accepts that technology is an ever-changing field, so the need to develop our technical teams is a given because IT is a strategic part of our company's path, the right training is critical. Training and development are a normal part of HR, so, with a little luck, your company already has this well in hand, and I'd like to review some of the criteria that you should be using to evaluate the effectiveness of your training resources. And, this isn't my list. My talking points come from author Donald Kirkpatrick, cited in pretty much every HR book I've read, and the four levels of evaluation are reaction, learning, behavior, and results. So, let's start with reaction. First off, do your technical employees enjoy their training? Is the training prepared in a way that…
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