Skip navigation

Supporting service desk functions: KM, training, and WFM

Supporting service desk functions: KM, training, and WFM: IT Service Desk Careers and Certifications: First Steps
Supporting service desk functions: KM, training, and WFM: IT Service Desk Careers and Certifications: First Steps

Learn about service desk support functions and their purpose.

Resume Transcript Auto-Scroll
Skill Level Appropriate for all
2h 18m
Duration
60,336
Views
Show More Show Less
Skills covered in this course
IT Help Desk IT

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month