From the course: IT Service Desk: Management Fundamentals
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Process for building relationships
From the course: IT Service Desk: Management Fundamentals
Process for building relationships
- Employee motivation is the individual desire that they bring to work with them everyday. Again, crafting your interview process to look for internal or intrinsic motivation is key here. Studies have shown that you can't really motivate by fear or reward longterm. The desire to succeed starts from within. If employees aren't motivated, they won't be engaged, and therefore not satisfied. This is where retention and rewards come into play. Retention is defined as the organization's ability to keep or retain their employees. If a company has high turnover rates, then your retention is low. In the service desk industry, you will have to research what has been historically tracked for your organization, but anything over 25% has been traditionally viewed as high turnover. This is where your rewards and recognitions programs can help engage and retain employees. But, just because you can have fun at work and give away prizes doesn't mean you will keep your employees motivated, engaged, and…
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