VoIP and unified communications are not a single product or hardware solution. When deciding to integrate a UC system, careful planning and consideration are required to ensure a successful implementation.
- [Instructor] Unified Communications provides…many value-added services.…Companies can integrate VoIP…with email, billing, mobile devices,…and customer management systems.…VoIP and Unified Communications…is not a single product or hardware solution.…As a result, when a company decides…to implement a VoIP system,…careful planning and consideration are required…in order to meet the needs of the organization.…
Voice over IP provides an alternative…to the traditional public switch telephone network.…Not only for large companies,…but also small-to-middle-size businesses.…More and more companies are adopting VoIP…because of its scalability, flexibility,…and ability to unify communications.…Before implementation, sit down with all stakeholders…and conduct a needs analysis.…Ask questions, such as, "Do you need a system…that can grow with the business?"…"Do you have in-house expertise to handle…the technical details?"…"Should you adopt for a hosted service?"…"Do you have a disaster plan…if the power or network goes down?"…
Lisa Bock compares the traditional Public Switched Telephone Network (PSTN) to VoIP, and discusses the framework and components necessary for VoIP to be possible. She reviews codecs, including characteristics such as bitrate and voice quality; protocols for setup, communication control, and data transport; and media gateways, signaling protocols, and intermediary systems such as translators and mixers. Lisa then reviews business integration and the importance of conducting a needs analysis and network assessment prior to implementation. Learn about the many value-added services UC can provide, such as integrating VoIP with email, billing, management software, and other customer management systems. Lisa wraps up with a discussion on how ensuring quality of service (QoS) in a VoIP network minimizes latency and jitter and the importance of VoIP security to prevent malware, impersonation, hijacking, and denial of service attacks.
- History and evolution of PSTN
- UC overview and components
- Gateways, including signaling gateways, translators, and mixers
- Integrating VoIP and UC into your business network