Skip navigation

On September 14th, 2017, we published revised versions of our Privacy Policy, Terms of Service and Website Use Policy and published a Cookie Policy. Your continued use of Lynda.com means you agree to these revised documents, so please take a few minutes to read and understand them.

Placing a contact on hold

Placing a contact on hold: IT Service Desk: Customer Service Fundamentals
Placing a contact on hold: IT Service Desk: Customer Service Fundamentals

Learn how to place a customer on hold using customer service best practices.

Resume Transcript Auto-Scroll
Skill Level Beginner
1h 51m
Duration
142,731
Views
Show More Show Less
Skills covered in this course
IT Help Desk IT

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now