From the course: IT Service Desk: Management Fundamentals
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Next steps
- We covered a lot of ground in our sessions, there are so many exciting strategies and tools we can use as service desk managers. I hope that you've enjoyed listening to and learning from our examples on how to implement strategies and best practices. What is your next step with all the information that we've covered? Hopefully you've created content that includes documenting your process, writing down questions to take back to your leadership team, and taking notes on specific strategies that you want to implement. Be sure to look through the information in your notes and think about your three key takeaways that you can implement immediately. You may also want to share this information with a member of management, who can help hold you accountable as well to implementing what you've learned. In this course we've focused specifically on management, and if you would like to focus on the learning and development of your technicians, I would recommend watching IT Service Desk: Customer…
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