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Measuring customer satisfaction: CSAT and NPS scores

Measuring customer satisfaction: CSAT and NPS scores: IT Service Desk: Management Fundamentals
Measuring customer satisfaction: CSAT and NPS scores: IT Service Desk: Management Fundamentals

Learn about the importance of communication and expectation-setting tools, such as operating level agreements.

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Skill Level Appropriate for all
2h 38m
Duration
30,390
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Skills covered in this course
IT Help Desk IT

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