Lessons learned and reporting

- [Instructor] Once the incident response team…returns the organization to a normal operating state,…all too often the response effort ends without completing…an important final step, conducting a…lessons learned session and writing up the results…in an incident report.…The lessons learned process is designed to provide…everyone involved in the incident response effort…an opportunity to reflect on their individual role…in the incident and the team's response overall.…It's an opportunity to improve the processes…and technologies used in incident response…to better respond to future security crises.…

The most common way to conduct lessons learned…is to gather everyone in the same room or connect them…via teleconference or video conference and ask…a trained facilitator to lead a lessons learned session.…Ideally this facilitator should have played no role…in the incident response, leaving him or her…with no preconceived notions about the response.…The facilitator should be a neutral party…who simply helps guide the conversation.…