From the course: IT Service Desk: Management Fundamentals

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Learning and training requirements

Learning and training requirements

From the course: IT Service Desk: Management Fundamentals

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Learning and training requirements

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- One of the biggest factors that causes people to become frustrated, unhappy, and ultimately leave the organization, is a lack of communication, training, and learning opportunities. Now that we've calculated resources, determined requirements, and sourced talent, it's time to train and educate our employees to perform successfully. During the interview process, if we performed assessments and analysis of current knowledge, skills and abilities, this creates a standardized process and allows us time to assess what talents employees bring to the table. This is an important input into the learning and training process, as it allows us to customize training for each individual. Regardless of skill level, starting people off on the right foot is very important. As a manager, you will have expectations for training and learning, and you will also need to be an active part of establishing requirements. As a new manager, it will be helpful to assess training with a consultant's perspective,…

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