Unified communications integrates all different types of communication systems to seamlessly work together. The business requirements will be different depending on what the objectives are and what systems need to be integrated.
- [Instructor] Legacy systems that included email, fax,…instant messaging, and phone systems were disparate…and lacked cohesion.…A unified communications system integrates phone, voicemail,…chat, presence, email and fax on a single system,…improving productivity.…Unified communications changes the way we communicate.…Developers are creating unified communication enabled…apps, digital assistants, and bots designed to improve…the overall customer experience.…
The market has matured, and more and more companies…are moving towards unified communications.…The main task is to integrate all the different types…of communication systems to seamlessly work together.…A unified communications manager is a platform to help them…talk to one another, and has many jobs.…Before selecting one, the business requirements will be…different depending on what the objectives are…and what systems need to be integrated.…
Some goals of the system include call processing.…At the heart of the unified communications systems…is voice-over IP.…
Lisa Bock compares the traditional Public Switched Telephone Network (PSTN) to VoIP, and discusses the framework and components necessary for VoIP to be possible. She reviews codecs, including characteristics such as bitrate and voice quality; protocols for setup, communication control, and data transport; and media gateways, signaling protocols, and intermediary systems such as translators and mixers. Lisa then reviews business integration and the importance of conducting a needs analysis and network assessment prior to implementation. Learn about the many value-added services UC can provide, such as integrating VoIP with email, billing, management software, and other customer management systems. Lisa wraps up with a discussion on how ensuring quality of service (QoS) in a VoIP network minimizes latency and jitter and the importance of VoIP security to prevent malware, impersonation, hijacking, and denial of service attacks.
- History and evolution of PSTN
- UC overview and components
- Gateways, including signaling gateways, translators, and mixers
- Integrating VoIP and UC into your business network