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Developing a quality mindset

Developing a quality mindset: IT Service Desk: Management Fundamentals
Developing a quality mindset: IT Service Desk: Management Fundamentals

Understand how to manage metrics from a 360 degree view, and the role that customers, staff, upper management, scorecards, and reporting play.

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Skill Level Appropriate for all
2h 38m
Duration
7,820
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Skills covered in this course
IT Help Desk IT

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