From the course: IT Service Desk: Customer Service Fundamentals

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Customer behavior profiles: Chatty

Customer behavior profiles: Chatty

From the course: IT Service Desk: Customer Service Fundamentals

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Customer behavior profiles: Chatty

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- Our next customer type is very common, the Chatty customer. This customer wants to talk, gossip, inform, ask, and provide lots of information and data. Much of the information provided may have nothing to do with the issue at hand. The goal is to handle the Chatty customer with professionalism and not get distracted. So let's look at an example. - [Caller] Yeah, I'm calling about an issue with my LMS. I mean, it says the page won't load. Can you help me? - Yes, I sure can. Let's see what the issue is. - [Caller] Oh yeah, this new LMS is giving me fits. I mean, I loved the old one. I don't know why we changed it. Do you know? - From what I understand, this LMS has more features, so what screen are you trying to load? - [Caller] Oh, the screen. Oh, let me look. Sorry, I just walked out of my office. I'm calling you from my cellphone. I had to go talk to a co-worker outside, you know. He's going through a divorce, it's pretty nasty. You know, he's having issues with his LMS too. Okay…

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