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Contact investigation and diagnosis: Close-ended questions

Contact investigation and diagnosis: Close-ended questions: IT Service Desk: Customer Service Fundamentals
Contact investigation and diagnosis: Close-ended questions: IT Service Desk: Customer Service Fundamentals

Learn how to diagnose the issue a customer is experiencing by using customer service best practices. In this video, we look at closed- and open-ended questions.

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Skill Level Beginner
1h 51m
Duration
255,653
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Skills covered in this course
IT Help Desk IT

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